Purchased £600 worth of 6x6 fence panels by debit card online. Notified of delivery day. Delivery day came and went 3rd November, no fence panels. Checked on their useless site and it said they had been delivered!!!! I found the company who were supposed to deliver my panels, a company called Wincanton who are "proud" to be working with Wickes, filled in query form online. I also engaged in Live Chat online at Wickes, nice person who didn't come up with an answer but promised to complete a customer service form online for me. I did likewise. Wickes customer service phone number is useless, it hangs up on you. I managed to find a phone number but it just kept playing Wickes advertisements and no-one would answer. I'm angry and upset, this is THEFT. I won't be leaving this alone, Ombudsman and the bank next. How dare they take money and not deliver, but worse, claim delivery made! And no REAL person to talk to on the telephone is despicable. Order number 617558289, if any decent and honourable Wickes employee is interested.