We had a bathroom, an en-suite and a cloakroom fully refitted by Wickes during 2020. The buying process was fairly well managed, the pricing was comparable with a local firm and the items that turned up (all the sinks, toilets, tiles, cabinets, radiators, showers etc etc) were all pretty much fine and in line with the pricing. The Wickes admin in terms of deliveries, getting the order right and billing was a bit disappointing but probably in a covid lockdown world plenty good enough. However, the installer and the installation were appalling. The behaviour of the installer was rude, inconsiderate, selfish, lazy, dishonest and should be considered an embarrassment to Wickes. Certainly, nobody in my street who came across them will ever use Wickes! Then on top of that it was entirely covid unsafe. Not a glove nor mask in sight over the 6 weeks and not a moments hesitation to march in to every room in our house and loom over us talking and spitting expansively. Then, the actual work or output was equally appalling. He was like a disinterested teenager watching youtube with one eye while squirting sealant all over everything - honestly, my blind grandmother would have done a neater job. Mosaic tiles are buck toothed, worktops have huge gaps for water to get in to and ruin, the flushes on 2 out of 3 toilets needed to be replaced or refitted since they left and literally 45 minutes after they gave me my electric certificates and left on the last day I had to call an emergency electrician to sort out the wiring on the spotlights they'd installed because the switch started smoking .... yes, literally smoke, burning smell then it tripped the RCD. Wickes did seem willing to send back the same installer to work on things but I'd heard enough of his lies and excuses and been through the 'snagging' process with him so many times that I couldn't bear it. As a result I've spent a small fortune of my own money fixing things. Wickes have offered £75 and no apology as a gesture as I've already sorted the most urgent bits. Really disappointing, I have a good Wickes kitchen well fitted a few years ago. Its all down to the installer - if you get a bad one you're stuffed and Wickes will try extraordinarily hard to claim that its simply an issue between you and the installer - not their problem at all. Don't believe anything on their website about one point of contact, an integrated service or "its got our name on it". If things go wrong you're on your own to fight it out with an installer you didn't get to pick yourself.