I'm currently in dispute over some tiles with colour mismatch in the same batch/stock number - won't go into details.....However I just can't believe how defensive and aggressive the help line/customer service people are. Their default position is to defend Wickes to the hilt in the face of obvious failure to supply goods fit for purpose. They have told me to stand down my tiler at £200 p day - but refuse to accept any liability/costs until the manufacturer responds. This could be 48hrs +....and the odds are they will find in their own favour, putting me out of pocket. Its another example of big company bullying. I've saved for this bathroom for 18 months. With so much choice out there, its a wonder these clowns are still in business. If I'd have seen all the negative reports here prior to ordering, I would definitely have thought twice.