Extremely disappointed with the way our online order was handled. We were told that our product (a cooker hood costing £900) would be delivered within 14 days of order. When this date passed we went on track our order to find out the lead time had been extended to 28 days without us being told. After the 28 days again with no update we e-mailed Wickes and were told that the supplier was having difficulty sourcing the item, so delivery would now take place some seven weeks after the order. We e-mailed back advising that we were incurring extra costs for the hood to be installed in our new kitchen after the rest of the project was completed and Wickes never responded to our e-mail. When we were advised that the hood was again delayed we have cancelled the order. While we realise that, in the current Covid epidemic, logistics are difficult, we received absolutely no after sales service from Wickes whatsoever. We would advise anyone reading this to avoid Wickes like the plague.