We ordered a kitchen back in February from wicks and obviously because of covid the fit was pushed back.
We finally received delivery of the kitchen in early June although a number of items were still missing.
The fit didn’t commence until almost two weeks later meaning that one of the rooms in are house was unable to be used with no communication from the wicks office as to time frames.
The time frame for the fit given to us was two weeks this stretched out to over three weeks again with no communication from the office.
The fit in general was to a good stand but still a few things that we let go as this process had allready taken any enjoyment and excitement out of having a new kitchen.
One issue we had was the fact that the boiler unit was fitted out of level meaning it was catching on the worktop. The fitter came to fix this issue but instead of levelling the unit just lifted the hinges with screws resulting in using the wrong length coming through the unit.
Now we are currently in the process of waiting for a signal panel to hide the damage made to the unit this should of been ordered a month ago yet still waiting on delivery.
6months has gone and still the kitchen is not complete the office are not responsive promise the world but follow through with none of the promises made all in all this has been a very stressful and upsetting experience
Advice to anyone is to not release any money to wicks until 100% happy and don’t take up the interest free credit as this means they get there money before completing the fit resulting in them no longer seeing you as a priority
4 years ago
Wickes has a
1.5
average rating
from
1,707
reviews
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