AVOID WICKES AT ALL COSTS IF YOU WANT GOOD SERVICE!! Needed to completely refit two bathrooms. Made appointment with Design Consultant who was very competent and helpful. Due to availability of my installer it was critical the all items were delivered within 4 weeks. Design Consultant has no visibility of stock levels!!. Placed order and told would have phone call or e mail following week confirming availability and to arrange delivery date. Also placed in store order for tiles and arranged delivery date at time of purchase. Had contact from Wickes as promised following week to arrange delivery of main order - so far so good. Two weeks later and two weeks before due delivery had phone call from Wickes Customer Service saying that some of my items were on a twelve week delivery and some on a six week delivery. No concern or apology from Wickes that this would seriously affect my plans as my installer was fully committed elsewhere until Spring 2021. Spoke to Design Consultant who said as he could not see what was in stock he would get someone from Customers Services to contact me that day who did have visibility of stock levels to see if suitable alternatives could be provided to meet my commitment . No phone call that day, waited another two days then cancelled orders for bathroom fittings and tiles. Two weeks later van turns up with tiles!!. Driver not pleased when I told the order had been cancelled and he take the tiles back. Although the money for the main order was refunded quickly it has taken me almost a month to get the money for the tiles refunded. Wicked have no concept of customer service and no empathy with customers when they fail to fulfil their promises. To cap it all after I cancelled my orders a little while later I received an e mail from Wickes thanking me for my order and attaching a 10% off voucher for paint etc to complete my project. I responded thanking them for their kind gesture but asked if I could have a B&Q voucher instead as I would never step inside a Wickes store again!!! Funnily enough did not get any reply.