on the 22nd February I ordered a 210l Water Butt at my local store in Nottingham and as it would not fit in my car I paid them the £7.95 for home delivery. The item was delivered on the 24th. It was swathed in plastic film and the delivery driver could not get away quickly enough so it was only later as I unwrapped the item that I found it had received a couple of bumps or bangs and the item had two quite sizeable dents in it. I tried telephoning Wickes but not one answered. I needed to get the butt installed so gently tapped out the dents. This improved the appearance but the dents are still present although smaller. Next day Wickes sent me the normal feed back request that everyone asks for t theses days and so I told them. In fact I came up with a fix for the problem. I had not purchased damaged goods at a discounted price but I said I would accept this item for which I paid £40.00 plus the delivery charge of £7.95 if they were to refund me the delivery charge. It sounded reasonable to me and it would save them a second delivery charge for collecting the faulty item and providing me with an undamaged item. I received a very curt response from their customer do not care team saying they could not do this. Further more I can not get anyone to answer the phone. It seems this is a normal poor quality service I should have expected from Wickes. I shall not buy any goods from them again. I wonder if my card provider can do a charge back?