From now on I will be staying well clear of Wickes. Bought quite a lot form them in the past It was of reasonable quality and price. The customer service, especially on the phone was always very helpful and friendly. I purchased a mitre saw in November 2020 with a 2 year guarantee and after very little use, 3 months later, a part broke. It was not the most expensive saw in the world but Wickes made a big issue of it being guaranteed for 2 years When I contacted Wickes I was informed that this item was discontinued and it was up to me to get in touch with manufacturer and find out if the guarantee applies. I am perfectly well aware that even though the item say Wickes on it and the accompanying manual only has “Wickes” on it, that item was manufactured by a third party manufacturer. I would have thought that 3 months into a 2 year guarantee I would be told “Oh we are sorry to hear that. Take the part to you nearest store and we will arrange a refund or replacement.”. What I got instead was. “That item is now discontinued and you will need to contact the manufacturer to arrange a replacement or refund”. I asked how I could go online to look up the replacement part and how to purchase the broken part myself. Wickes could not even do this with a product with their name on it. I now understand why there is no parts list in the manual provided The young lady at customer services was very helpful and went to some effort to solve the issue but at the end of the day all she could give me was as an e-mail address of a manufacturer in China. There was a lot of we are “very sorry for the inconvenience” I sent an e-mail the address provided a received no response whatsoever. I also filled an on line help form and have never received any response, I called Wickes again and very helpful person gave me a telephone number to contact . I tried this to find out it was only and extension with an answering machine that did not even say which company it was. I left y details. But no response. I then found a number on the back of the manual for help concerning the tool. When I selected the option for warranty claims a recorded message told me to contact the retailer. I tried the option for spares and was informed that I could not even purchase spares and Wickes we responsible for the warranty. I called Wickes yet again and after explaining my story and waiting for the customer service representative to “talk to his manager” I was told the problem would be resolved and he would get back to me in two days. I am now left with a 3 month old broken mitre saw which was guaranteed for 2 years awaiting a response from a manufacturer. No response I have given up. I may write a letter to the complaints Dept but suspect it is a waste of time I could investigate a legal route but I suspect Wickes know that this is too much hassle for ordinary people. I am now left with 3 month old it guaranteed for 2 years that I cannot even buy a spare part for. After hours of phone calls and messages Wickes still have not responded. It seems company policy to pass responsibility for guarantees to equipment manufacturer. Then just fob you off when you keep going back So all I can advise is only buy simple items that do come with a guarantee and stay well clear of any Wickes branded products. We even considered Wickes to supply and fit our new kitchen. Dodged a bullet there !!!