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Awful Customer Service> Have emailed their MD and their customer services manager and asked them to call me re: a Forest Shed, ( I have seen better Orange box wood!) Delivered with splits, missed nails, I have requested a refund. I wouldn't give them an an F grade in GCSE Woodwork, it is not carpentry it is absolute butchery, and a credit to the person that put the frames together. I cannot believe that an employee could knowing produce such utter rubbish and think that customers are stupid enough to accept it! Customer service are absolutely ineffective, have the responsibility but no authority. I cannot believe that a perceived quality company such as Wickes could be party to delivering such utter rubbish and then fail to get back to their customers. Some Quality Assurance training and some instruction on how to answer telephones properly might be advantageous, If you cannot even manage the subcontracted erection of a garden shed, no wonder you have so many 1 star reviews. I would waste my time an money dealing with these cowboys
3 years ago
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Wickes has a 1.5 average rating from 1,707 reviews
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Alice, Customer Support

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