So we bought our kitchen in 2011 in Dudley, West Midlands from a coworker, Pedra. We have been going to the store constantly as our worktop which is the magna range has rotten due to moisture from the dishwasher. As a metal strip was not provided for our dishwasher which we didn't know of at that time. The coworkers in wickes kept taking our details down and said someone will get in contact with you or they will let Pedra know but yet again we did not hear from anyone which is absolutely appalling. This happened numerous of times within the guarantee. Then we got in touch with wickes customer services who requested photos of the rotten worktop. I did not hear from him either and his name was Daryl Hesketh. I kept emailing for a response to Daryl but again got ignored. Which is no surprise. Plus they do not write notes on their systems so we have to keep on repeating ourselves. Everyone we go to we keep going to we are getting ignored which is very time-wasting and frustrating. DO NOT BUY A KITCHEN FROM WICKES... Another customer service guy said once the kitchens are bought they don't care. Yes, This was his exact words which is 100% correct. I was shock he even said this but he is completely correct they just don't care. We went to the wickes store a couple of times again and the last time we went we were pointed by a wickes manager to a kitchen coworker named, John from Dudley wickes store. He first said he did not know we came in previously and then he says yes i have received and email from customer services about the worktop issue. I then said why did you not contact us then. ( he swearved the question ) so obviously he does remember us but they are being totally ignorant. John then claimed alot of customers had this issue back in the day when we bought our kitchen claiming that the metal worktop barrier to prevent moisture, was not a thing which i think again he was lying. He then said he will speak to an installer and ask for a special tape instead of a metal bar which he thinks is better for some reason. We have still not heard anything from him from that day l once again. The worktop guarantee has ended due to the fact of being ignored constantly, which for a well known company you would expect higher attention and resolving quickly. But they do not care at all. Absolutely very disappointed in the total experience and services from all aspects.