Recently, I needed to buy some architrave, so I checked on the Wickes website for where they had it in stock and it showed the Catford branch had 15 packs. I drove all the way there but was disappointed to find, even though there was still 15 showing on their site, there were none to be found. The first store worker I asked was one of the least helpful people I've ever dealt with. He just looked completely irritated and shrugged and didn't want to help find out if there was any in the back or why there was this discrepancy. He just wasn't interested. Why on Earth are they paying this person if he can't even be bothered to do his job? The second person I went to, at the till, was equally unhelpful so I asked for the manager and he asked his colleague to look at the back and see if the architrave was there. This person came back and told me he couldn't find any and could not offer any explanation of why the website said there were 15 in stock. I asked him, to avoid me having another wasted journey, if he could call another nearby shop to see if they had some. When he called the Blackheath branch, they confirmed they had 3 in stock but they couldn't get to it, so were not able to sell it to me. In the end, after waiting nearly an hour in this useless shop, I gave up, went to B&Q instead and found the architrave I needed. Why I even bothered with Wickes in the first place is anyone's guess, as a similar thing happened a couple of weeks earlier with another product, which was showing plenty of stock on the website. However, when I arrived at the store, 10 minutes later, there was none there, even though it was still showing lots of availability on the Wickes website. Wickes is a total waste of time. Unhelpful, poorly trained staff, a website that isn't fit for purpose and a failure of organisation that is astonishing. I would advise anyone not to bother, unless you're absolutely desperate.