Absolutely shocking service. We paid for a Saturday delivery last week and it didn’t arrive. Tried to call and eventually spoke to someone who said tracking said it was delivered - we were home all day and would have notice the size of it turning up! Impossible to get through to someone and whenever we were lucky enough we are told it’s been escalated (again and again) and someone will call by 4pm. This didn’t happen on any day despite being told this every day. A week has past, no-one has called. Messaged on FB in the end for the same response - asked for refund and now silence. So no item, no refund and no communication. What are we suppose to do now wickes??