An absolutely hopeless Company. Evidentially could not organise the proverbial in a Brewery. Wanted Gravel and Sand - reasonable quantity that qualified for "free" delivery. So "free" that in fact it is impossible to book a delivery slot. You can try at different times of the day and night - it seems to be always come back "tomorrow". Perhaps this is a Spanish Company after all instead of being part of the Travis Perkins Group?! I suppose the one saving grace is that it is not possible to pay without a delivery slot [assuming the delivery actually arrives] so at least Wickes saves themselves the bother of being accused of Theft, False Conversion and good old Fraud! Click and Collect seems to be impossible as a bag of gravel is a "2 person lift" and from reading the other reviews they probably do not have the stock. Whether the new Board of Directors appointed on the 23rd March will be able to do anything about it within the next 12 months is, IMHO, doubtful. Best avoid at all costs as the extra stress they will add to your project is not worth it. Unfortunately 1 star is the minimum possible award.