I made an order, basin unit. It arrived faulty as one of the door was missing. First, I sent a message which it was no reply in 24 hours. I thought perhaps they will be quite busy and it's better to call them instead. First, when my call was attended, I was attended by a gentleman, Mr Gordon, which he told me they don't send single pieces and they will send me a new whole unit and take the missing piece. Then, they will re-arrange a date to pick it up the remain. They had to charge 1p which I was happy. The credit card details gave problem as my bank seemed blocked online activities when they detected it was used from other system. Finally they agree I would have it on 29th of March (2021). I didn't receive any item nor notification. I called the customer service again and then they told me they will send me the single piece (when I was told they don't send single piece at first. I was happy anyway as I just want to complete my unit). They will contact to the manufacturer and they will let me know. Now I am waiting more than 1 month and the door still didn't come. When I contact to customer service, I have to wait about 10 - 15 minutes to be attended. The answer tends to be the same. I will contact to the manufacturer to see how is going on. I hold on a couple of minutes and then they tell me they are not available, sent them a message and will be in contact with me. (1 month already with the missing door). Two weeks ago I received a message from a staff via email saying that the door will be available at the end of the week. I thought: Finally!! Guess what? I didn't receive any call, message further, after that. I called again today to the customer service, waiting long to be attended and the answer was the same. They tried to reach the manufacturer but it was not possible and sent them a message. I may have an answer on Monday. Great, Wickes. You're advertised like 'Let's do it right'. Seriously? How can I trust Wickes after experiencing that. Really unhappy and disappointed. The order number is (HY)645578496 for verification