Tried to order some building materials today, cost over £400, put all my details in, including bank details, and placed the order. Only to receive a message say there was something wrong with the payment and I would have to order it again. Luckily I remembered that this had happened about 5 years ago as well so checked my bank account before placing the order again and they already took the money. Contacted customer service and was told my money won't be refunded for the next few day's. Unbelievable! They take your money without the order going through, keep it for a few day's (no doubt they earn interest from it) and then pay it back! What happens if you really need money to finish off a job before getting paid.... you have to wait for it to be refunded. Absolutely disgusting company and will never use again!