Booked to have a bathroom fitted with the Cheltenham branch. The fitting was for a new toilet, remove bath and replace with shower and new sink, and put flooring down. The fitter, Anthony Daley, was good. However, order was made in October 2020 and the fitting started on 7/4/21. Wickes told us that this was due to lack of fitters in our area and also COVID. We accepted this. The installation started off well, the fitter stating that he could not foresee any problems and the job would take about 2 weeks. However, there were problems, particularly with the companies Wickes use to supply their products. The first company Merlyn showering (and they are a shower) delayed on delivering the door for the shower. There was no communication from them and it turned into a right balls up, with Wickes getting involved promising delivery of it on 6/4, however, after 30 minutes of putting the phone down, I get a knock at the door stating the new door is here. It was a good job I hadn't left for work. I wrote a lengthy complaint letter to Wickes and after 3 weeks of chasing Merlyn showering got £100 compensation for the inconvenience. The second one was the sink supplier, who quality checked the sink and when the fitter came to fit this, the mould was out meaning that it wobbled in the housing of the unit. Therefore this has been returned and this has put the job back by another week. Therefore the job will be nearer to 3 weeks until completed on a very small bathroom that the fitter said should run smoothly. I am asking for compensation for this as a family of 4 we do not have full use of our bathroom after 3 weeks. I have received a response to this from Karen Norsworthy, the designer at Wickes Cheltenham as follows: As the sink is a manufacturing default you will not receive any compensation as this is beyond our control and we have ordered a replacement to be sent as soon as possible. Bathrooms can take a lot longer due to the nature of the amount of plumbing and tiling that has to be given time. While we aim to complete installations as soon as we can this is not always possible . Your friend might have had a multi team fitting as it's highly unlikely we would finish it in 5 days with a single person. I replied as follows: Well thanks but no thanks for your cop out here. This contradicts the actions taken with Merlyn Showering. I was able to get compensation from them, why can't the same happen with the supplier of the sink who quality stamped this sink as usable and it is not. Your assumption about the friend is wrong. The kitchen was fitted by one person, took 5 days. So I suggest before you make these assumptions you research your facts. I will be reviewing this again on trustpilot, naming yourself and your response as faulty goods and inconvenience to a customer is seen as acceptable. I was considering using Wickes for kitchen units, however, the experience I've had now, compared to 10 years ago when I had a kitchen fitted, I would not risk this. It will mean then you won't have the inconvenience of my money and the time taken to do that and the business, so I am sure you'll be relieved at that and can get on to the more important customers you have. These delays have been caused by the suppliers Wickes use and nothing to do with plumbing or tiling, it is this that has caused delay and Karen Norsworthy does not believe is worthy of compensating. I was also advised by Karen Norsworthy that the finance agreement by Hitachi only gets set up and you can make payments on completion of the job. However, I wanted to make payments from day one from October and was instructed by Karen to keep the money by. Therefore can you please explain why the Hitachi agreement has now been set up before it was completed and only have until October 2021 to settle this before interest is charged? Finally on 23/4 the sink was installed and the bathroom finished. However, before completion the fitter wanted me to check the sink for damage. I am not a qualified fitter, and argued with him that this is his job. He was more interested in not having a wasted trip and losing half days pay. However, he was putting the onus on me. I would not have spotted the problem with the original sink. He also said I was in breach of my terms & conditions by the way I spoke to the staff. I asked him to show me where on the T&Cs, nothing forthcoming, just threats and I should be lucky its being completed at all. This is how Wickes treat paying customers. I don't know who this guy Sean is who has replied to this message, but he asked for more information on 24/4, which I duly completed, and then on 25/4 asked for more information again. Instead of dithering around and keep sending the same messages, just get on with it and investigate, or is that too much to ask? Sean clearly either doesn't read the messages or is challenged as he refers to a kitchen in his reply Reply from Wickes Updated 4 days ago Hi Andrew, I have sent you an email looking for more details from you in regards to your kitchen. Once I have this I will look into these issues with the necessary teams for you. Sean