Unbelievably poor customer service. I purchased a small item (9 in stock) today and received an email to confirm purchase. Waited over an hour, then popped in to store only to be told that they were out of stock but I'd be refunded. Drove home, and received a text to say my order was ready for collection. So I returned to the store, to be told by the surly checkout that I should have called to see if it was ready. Either the stocktaking system is incredibly poor to show 9 in stock when there were 0, or Wickes are acting fraudulently to take peoples money for stock they don't have. To compound matters, rather my card payment, they've actually charged me again!!!!!!!