If I could give it 0, I would. My elderly mother's bathroom design/delivery/installation has been a complete disaster. The installation was started on April 13th this year and still isn't completed. Customer Services haven't had the courtesy to even say they have acknowledged the complaint I sent 10 days ago, let alone dealt with it. To say what's wrong - where do I begin! The designer seemed competent, but incorrect items were (apparently) ordered by them (according to the store). The designer has since 'left'. My mother has had to wait in for at least 6 separate deliveries of items because of these errors. This has significantly delayed parts of the installation - my mother was without a bath or shower for two weeks as a result of this. She couldn't come to our house even, as we have a shower over our bath and she wouldn't be able to climb in. A completely inappropriate toilet, we were assured was suitable for an elderly person with mobility issues (a tall toilet), was very small in height. It had been installed before my mother noticed. When I complained to the store, they said they didn't sell/stock such a toilet! They did give my mother a refund for this, despite it being installed (the incorrect amount, however). The installer kindly ordered her an appropriate toilet himself. I don't know why Wickes didn't do this? This took 3 weeks to arrive so she struggled with the small toilet and a grab rail. We were also assured the shower cubicle would be as flat as possible (by the designer) - 2 inches off the ground, maximum. It is 5-6 inches off the ground and I worry about her getting out of it, despite the grab rails in place. The whole point of the installation was to make it easy for her to use due to her poor mobilty. The front room of her bungalow, which she cleared to have the items delivered to, is still full of boxes, bits of laminate etc. This has left the rest of her small bungalow cluttered for weeks now. If my mother had been at work, I don't know how she would have managed to organise time off work to be in for deliveries, the numerous times the installer has been there etc. She suffers from extreme anxiety/mental health issues, which have been greatly exacerbated by the stress she has been put under. If she didn't have me trying to sort things out with Wickes, I honestly believe she'd be in hospital once more. One saving grace was the store manager did agree to give my mother free laminate flooring/underlay, which we thought had been ordered anyway (the installation had been charged for and the 'laminate' on the order was fir the back of the shower. These are just a few of the issues my poor mother has had. Hopefully, it will be completed next week - early June! I have used B and Q and Homebase to design/install my own kitchen, bedroom and bathroom and have had nothing like this - therefore, from this experience, I cannot recommend Wickes.