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Anonymous
I visited the store today to look at the lvt flooring and came across the discount corner I found some grey lvt so happy I continued to pick up 3 packs costing £150 happy till I got to the till I the meet one of your supervisors called ANDREW ROOKE he started to scan the lvt and gives us a grand total of £175 I said this is in your bargain corner for £50 a pack and his reply was no the price is what has scanned through so I said I will go and check again his reply was whatever so I returned to the bargain corner with this trolley that was not light or easy to control with my wife and 2 children and take a look as we expect about 15 packs marked £50 but we noticed another wickes worker watching us and on a earpiece talking so at this point we are now feeling like criminals so we approached this man to ask him if we were wrong about the price he had a look and was still on the radio and said down it that the customer was correct that they are £50 we said thank you and he said take it back to the till ANDREW ROOKE is expecting you back so we continue back to the till and ANDREW ROOKE just gave us a death stare we came to the till no apology just scanned away again £150 card in machine he said my wife puts the card in the chip and pin and pays we stood there for 1minute no response from ANDREW ROOKE my wife asked ANDREW ROOKE if this was completed with a sarcastic yes and gave us our receipt no response after that I shop a lot at your store and have never been treated like this I was so tempted to just return this item and go elsewhere
3 years ago
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