I had a bathroom installed from Wickes in April 2021. To start with the wrong shower tray was ordered and the designer tried to say it was because of the floor joists. At this point the floor hadn’t been uncovered for this to be checked!! I had also ordered a new window to fit in with the new design which was not required and this left me out of pocket too. The plumber had to re-design the bathroom on the spot to avoid further delays. This resulted in some boxing out work not being required which I have paid for. The shower is unsafe to use as the control box has come apart and the sealant around the bath has now failed too. I have contacted both the Chester Branch and Customer Services without success I just keep getting one excuse after another. Currently still awaiting refund for work not carried out and the replacement shower to be fitted. Three months waiting for these issues to be sorted is just a complete joke!! The designer at the Chester store and Wickes should be avoided at all costs.