NEVER BUY ANYTHING FROM WICKES ONLINE ! I’ve have had the worst experience buying outdoor tiles from them. The tiles were delivered on a wooden pallet and plonked outside my driveway on a public pavement. I had no other way to bring them inside my driveway other than open the pallet and lift each tile to bring it in. I immediately realised the tiles didn’t match with the rest of my patio so within timescales requested a refund and pick them back. The guy came to collect the pallet but left saying the pallet was opened and so he could not take it back. How would they expect an industrial style packaging of such heavy tiles back on the pallet. I took the tiles and the packaging to the pavement for them to be collected but the guy still left without picking them up. I have made atleast 50 plus phone calls to the customer service and each time the advisor promises to get a manager call me to help me. No one has called me back till date. Appalling customer service - utterly disappointed!!! Will never ever again buy anything from Wickes and warn you all also not to buy .