My 91 year old friend doesn’t use internet, so I am sending thus on her behalf. The treatment, service and fitting from Wickes has been atrocious. She ordered and paid in total for the kitchen in November 2020. The plan was for work to commence in January. Excuse after excuse continued until work began in early July. Numerous things went wrong, but the kitchen was eventually finished. A few days after completion, she discovered a flood through kitchen, dining area and sitting room, involving considerable work for items, carpet etc, to be removed, and huge distress to my elderly friend. A tradesman was sent to investigate, by Wickes, and discovered a faulty connection to water supply had caused the flood. Also the washing machine had been connected to the hot water supply, and caused overheating in the machine. These matters were supposedly rectified, then two weeks ago, damp smells were noticed in the kitchen, and an adjoining storage cupboard was found to be wet and items damaged. My friend made several calls to Wickes to ask for the kick- boards under the cabinets to be removed, to investigate dampness,and for the fridge to be pulled out for the same reason. This was eventually done. Damp, wet surfaces were discovered, and she is now left with a fridge taking up floor room, and impeding her safe movement in the area. The kick-boards are showing considerable green mould in this very short time., and cannot yet be replaced. They have been photographed, as has the gap where the fridge was installed, this shows the cable for the cooker running along this damp area, and no boarding or cover for this. , or the rough base of the wall behind it. My friend has no relative able to take up this matter, so is left trying to cope with the appalling situation. Personally, I believe it to be a subject for a building and public investigation. The work has been poor, to say the least, and I believe Wickes have used bad practice all through, particularly disgusting because of their customer ‘s age.