We signed up for a new bathroom in October and decided to use Wickes installation service. The fitter said the fit should take 7 - 10 days. The bathroom was delivered before the fitter was due to start on the Monday 15th March. When the fitter arrived he discovered most of the bathroom had not been delivered. The toilet did not arrive as it was out of stock. It was agreed the fitter would fit a temporary toilet until our toilet arrived. As the bathroom wasn’t on site the fitter lost the first three days as he didn’t want to strip out the bathroom and leave us without facilities. When the fitter had completed the bathroom the toilet was still not available. Eventually the toilet was delivered over 2 deliveries as it hadn’t all been loaded! The fitter came back to fit to find that the toilet was not compatible with a side waste. As we had specifically ordered a comfort height toilet we were very disappointed. The store were not helpful saying it was a mistake on the website not a design error. No other comfort height toilets were available and we were left with a choice of either sourcing our own comfort height toilet (which then would not match the sink) or accepting a standard height toilet. We were not happy with either option but we reluctantly agreed to accept the standard height toilet as at least it matched the sink. The fitter finally returned to fit our toilet and remove the temporary one. The fit that was to take 7 - 10 days was completed on 1st June (79 days). We emailed Wickes Customer Services stating we were unhappy with the delays and we had ended up with a toilet that did not fulfil our requirements. After a lengthy wait we were offered a £100 compensation as a full and final settlement. We rejected this. I have since emailed Wickes Customer Services twice to request a Team Leader review the case. My emails have had no response.