I accepted that without the original receipt I would not be given a cash refund but to be told "No credit note" only to be told to look for something to the same value, UNBELIEVABLE. The Managers attitude (if he was the Manager) was, with a smirk on his face, that there was nothing he could do as "it is company policy". Having then returned home and telephoned "Customer Services" they told me that they would pass my complaint on and I would be contacted by 4pm that day. To date nobody has done so. Why should I be forced into buying something that I don't really want. I reiterate, I did not ask for a cash refund or expect one. BEWARE never displace your receipt. Totally Disgusted.