When things go wrong what defines a company is how well they accept their responsibility and resolve the problem, so having been assured by Wickes CEO David Wood that their “number one priority” was to “provide the best possible service to customers” I felt confident that they would make good all the issues I have with my new Corian worktops. What a fool I was ! The initial issue was the poor quality of the Corian they fitted. After several missed appointments to fit them, citing quality concerns, they were finally installed. Unfortunately, they were far from seamless, had lots of visible silicone sealant, the wrong sink and within a week were a mass of scratches. All these defects are the responsibility of Sheridan, the company Wickes use for their Corian, but Wickes have gone out of their way to discourage me from contacting Sheridan and in turn Sheridan have gone out of their way to ignore me. This would be fine if Wickes were making any noticeable effort to resolve the issue for me but they are instead hiding behind a convenient get out clause that despite there being no doubt I am the end Customer and the issues are genuine, my order was raised by my builder rather than myself and this allows them to play a childish game of completely ignoring me or on occasion replying to my builder who then has to forward it to me. It would be unprofessional to mention by name the representative from Wickes who is behaving in this way but following my email to their CEO he was asked to deal with my issue. All I can say is if he has autonomy in the way he deals with unhappy customers he is in the wrong job and if he is following Company guidelines on how to deal with complaints then David’s claims regarding Customer Service are laughable. At no point did anyone from Wickes look at the issue or even ask for photographs to help understand the issues. When I decided to send them some, these were largely ignored and I was told that the resolution was to remove and return the worktops for polishing. Explaining what removing them would actually entail - unplumbing the sink, disconnecting the gas and removing the hob, emptying and removing the newly installed kitchen cabinets that sat atop the worktops along with the associated electrics and other cabling they maintained this was the only option available to me. Despite my protestations that they should provide new worktops as polishing could not possibly solve all the issues, Wickes refused to consider this. At one point, to save me the inconvenience of having my new kitchen dismantled, I was offered a sum they claimed to be 50% of the cost of my worktops. This actually equated to less than 10% further highlighting a complete lack of understanding by them. When challenged we were told that this was actually 50% of the cost of the Corian rather than of what we had paid them, so apparently for every £1000 you spend on Corian from Wickes, £900 of it is either fitting costs or perhaps more likely, a very generous profit margin for them. The worktops were so poor that keeping them was just not an option, so I had no choice but to agree to dismantling my new kitchen to allow their removal. This was done by my builder at the weekend to allow the Corian to be removed on the Monday with an agreement it would be returned repaired on the Friday, my builder returning that weekend to refit the rest of the kitchen. On Monday the worktops were unceremoniously cut away and removed. Unfortunately the temporary worktops I was promised were not provided so I was left for another week with an unusable kitchen (not fun with a 3 year old child) though Wickes clearly thought this to be absolutely acceptable. The following Friday my worktops were indeed returned but had not been repaired as they didn’t have the colour in stock !! How they could remove them without first checking they could repair them is beyond belief. Two weeks later I still have my old but now cracked and broken worktops loosely fitted to my units. I have no splashbacks or upstands to protect the units underneath. I have exposed walls and electrics, the countertop units are still in my garage and I have wasted two weekends and taken two days off work to allow them to create this utter mess. Wickes are still ignoring my emails. The only offer they have made (via my builder) was telling me to choose another colour. When I did, I was told the one I had chosen didn’t form part of their contract with Sheridan and I couldn’t have it. Not wanting to choose an alternative and with Wickes unable to provide what I paid for I requested a refund. At time of writing (two weeks later) I am still waiting. I do hope people will take this review into consideration before doing business with Wickes. You may well have a different experience but should there be an issue with your purchase - I did warn you !!