Disgusting customer service. I ordered and paid for a 1000mm wall unit online and arranged delivery, what turned up was a 1000mm base unit. I spent 30 mins waiting on the phone only to then be told by an advisor you need to get your wife to call as it was her credit card used to purchase even though i had made the order in my own name, goodbye she said, i then had to postpone the job i was doing and called again the next day before the wife set off to work. Another 27mins wait and i finally got to talk to an advisor who never asked for my wife at all and simply dealt with myself. I now have to wait until next week for a replacement which i hope will be correct. NEVER AGAIN..