If I could it would be 0 stars! Where do I start with my bathroom installations?! The whole process start to finish was unprofessional and lacking any kind of competence. From design misses, payment issues, missed deliveries, missing items, damaged items, stock issues without any notification to rude staff, awful issue resolution and total lack of any communication! Once my projects were complete, to a pretty shoddy standard, I had to get the installer back to fix some smaller issues that didn’t require rip out (I just settled to leave these at this point) Well he decided to leave fairly soon after and I had a new installer over eventually to fix. A year on, still with the 2 year warranty I have a shower door seal that doesn’t seal, a spotlight that’s just given up, a radiator that’s rusted from a leak and a shower tray/wast pipe that’s fallen apart and left water marks on ceiling below. Logged the issues in October and now I’m here in March with nothing fixed and without a shower! In fact they haven’t even got their act together to get anybody to set foot in my house. I’ve got about 5 customer advisors replying to me in different ways without talking to each other and that’s if I get any kind of response at all! I emailed the CEO and now have a high level person involved who after a week of no communication emailed with his idea of a resolution. To put it simply I was told to go and pick up a shower deal and fit myself (might add he’d reserved me the wrong one!), the spotlight issue was just completely ignored, the radiator I was told to contact the manufacturer and the shower leak was told to get my own plumber in, send the invoice and they MIGHT review it to compensate me back! It’s laughable and I’ve now resorted to the CEO again to see if he agrees this is an acceptable response and made a point to mention what’s the warranty actually for? Do not touch Wickes for anything! I will categorically never set foot in a store again, let alone spend a penny.