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Anonymous
Awful experience buying from Wickes! I brought 5 pine internal doors which arrived with torn packaging - damaged wood, split in places, poly-filled in areas, chipped, and marked with ink. Wickes advertise expensive high-quality goods and then expect customers to accept poor quality items, or rectify the damage yourself. I spent over an hour waiting on their customer care helpline and eventually gave up. I sent an email and arranged for one of the badly chipped doors to be replaced, a week later a new one arrived with poly-filled gapped holes on it. I despair, the stress has made me feel quite unwell. I'm going to seek compensation for the upset, time off work, and distress the company has caused me. I would never shop here ever again.
2 years ago
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Wickes has a 1.5 average rating from 1,703 reviews

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