WOEFUL WICKES. Untruthful, untrustworthy, unreliable. Unsatisfactory installation issues were reported by telephone to Wickes Customer Services on 23/12/20. Allowing for Covid restrictions the issues were raised again on 30/06/21 with my local Exeter store and an email was sent to the installations manager. No acknowledgement or reply was ever received. However, I did later receive a telephone call on 04/08/21 from the original fitter who promised to contact me again within a week once he had completed his current assignment. He failed to keep his promise and it was very difficult to contact him on his mobile. Once contacted he undertook to call out but again failed to keep his promise. When eventually contact was made again he said that he was unable to call out as he had to self-isolate. As before he promised to contact me again once he was all clear. Predictably promise was not kept and when I tried to contact him on his mobile he had blocked my number. My above difficulties were reported to the Exeter store and my contact advised me to resort to the official complaints procedure on the Wickes website. Having followed the above advice I submitted a formal complaint on 21/09/21 and although an auto reply was received by return promising a full response within 72 hours I have not heard from Wickes to date, 14/03/22. This is despite my numerous telephone call reminders and emails. As a last resort I decided to track down the above mendacious fitter and having done so I confronted him over his persistent lies and unsatisfactory workmanship. HE RESPONDED BY THREATENING ME WITH VIOLENCE! Just like a scenario from BBC’s Watchdog programme. And that, dear folks, is my experience with Wickes. Draw your own conclusions.