Like so many others here sorry to say. I bought two items from Wickes…a radiator and a TRV. The radiator arrived after several delays and the TRV never arrived. Wickes tracking say both have been delivered. I emailed Wickes Customer Service who said they would check with the courier and get back….that was it. Now 11 days later they are not responding other than to say it’s being looked into. So I cannot fit the radiator without the TRV. How long does it take to get the courier to provide proof of delivery. Wicks customer service should be renamed Wickes Customer Disservice. You can’t get through on phone because after going through various options you are eventually cut off.