Placed an order online, main part of which came from a branch 17 miles away, despite there being a larger branch within 7 miles of my location. Goods were wrong, despite Order Confirmation, so driver returned them to branch. No action from branch and my calls to them remained unanswered throughout afternoon and evening. Emailed Customer Service, who told me branch would ring me 'as soon as possible within next 24 hours'. No response from branch or follow up from CS, so spent all day trying to get through to branch, with phone ringing out every time. Finally gave up and rang CS to request refund, which was swiftly completed, so good to know at least one person at Wickes knows how to answer a telephone and use a keyboard. Inevitably, things will go wrong from time to time, but what separates good suppliers from bad is the way in which they respond. From director level to shop floor, Wickes clearly don't care about their customers. Never again!