Update: Basically Cowboys I genuinely feel like I've been dealing with cowboys I've had such a poor experience with Wickes's bathroom installation. Initially, I chose Wickes as I wanted to go with a reputable company. I was aware this would mean a higher cost and perhaps a longer waiting time before the installation would start. Initially the experience was good, the design consultant at the Cricklewood store was very nice and drew up an amazing bathroom design I was really happy and genuinely excited for. We were told we'd receive a call within ten days to book in the home visit to measure things up. This took six weeks and I had to chase multiple times. Once this was booked I was pleasantly surprised by how quickly they were able to fit us in. The delivery seemed well organised but this was a ruse. When the contractors were onsite the experience was relatively good, they were helpful and worked to the schedule they said they would. Unfortunately they found that wickes had misdelivered numerous items and missed lots out all together. Wickes had delivered a bathroom without: a shower enclosure, a shower door, a toilet cistern, an extractor fan (a fancy one the design consultant had specifically upsold us to), a towel rack and a cracked mirror. The store rang me to inform me that I needed to send evidence of the incorrect parts, I was at work and confused - the design consultants had ordered the parts, I didn't know what was right/wrong - I said I believed they should be able to revisit the original booking/quote and order the correct parts. I then asked if this would delay completion of the project and the store said no but when I asked if the parts would be delivered today (as it was the scheduled completion day) she put me on hold then hung up. The store then didn't answer when I called and I send my design consultant multiple emails to no reply. The builders had to leave me without a working shower, no extractor fan and a bucket to flush the toilet with - not what you want when you've spent almost £10,000. I then received no correspondence for 5 days, when I spoke to the head office team out of desperation was shocked to learn that the parts hadn't even now been ordered so there was no end in sight to the struggle. A week after the builders had left I was told the parts would be delivered the following week apart from the shower enclosure which once again required me to send a picture of it being incorrect to get the right one. I was emailed at 1:41pm saying if I could reply by 2 they could get it by Tuesday. Sadly I was at work so this wasn't possible so now it seems as if these works will be pushed into a fifth week. I am currently dealing with this with Wickes and am looking forward to what I can only assume will be a substantial discount due to this series of errors but just wanted to warn anybody, please don't use this company if you want a bathroom with a shower and toilet. I understand mistakes happen but I'm exceedingly shocked at the lack of urgency demonstrated by Wickes once these mistakes were identified. This is the Cricklewood store - one to avoid!