Disgraceful!!!!! Do not use Wickes to fit your kitchen, I would have left minus stars if there was an option to do so.
I have paid £12,000 to Wickes and have been left with an unfinished kitchen which is not functional, the kitchen fitting that has been completed to date is of an extremely poor standard. In addition to this the kitchen fitter carried out gas and electrical work that he was not qualified to do, which is a clear safety issue, Wickes know of this issue and they did not send a qualified person to my house for over a week.
Customer Services say that they are working on a new fitter to complete the kitchen, however this has not materialised and there is no date for work to commence.
Wickes guarantees state:
"Our experienced installers will fit your kitchen to the highest standard, whilst adhering to additional safety measures we've put in place. So you can relax knowing that your kitchen is in safe hands."
And
"We want you to be completely happy with your installation, knowing that everything has been fitted safely and correctly. Once it's been installed, we'll provide you with a 2-year workmanship guarantee on top of any product guarantees."
In my experience neither have been the case, the fitter presented as inexperienced and did not do the job safely or correctly. Wickes has wasted my hard-earned money, time and effort. Wickes has left me with a kitchen which I am unable to use and with no guarantee as to when this nightmare will end. I recommend that customers go elsewhere and disregard the guarantees and promised made by Wickes, it's not worth it.
1 year ago
Wickes has a
1.5
average rating
from
1,693
reviews
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