I had a bathroom, ensuite shower room and downstairs cloakroom installed by Wickes a year ago. Despite chaos in the delivery and many delays in the installation I was pleased with the work. I have since had issues with the bath and the plug mechanism no longer works. Although a replacement part was delivered within a week I have now waited four months and still no one has come to do the repair. I have phoned countless times and no one ever gets back to me. A month ago I contacted the salesman. He said procedures had changed and i sent a photo and he completed the necessary form and said I would hear within a few days. Nothing yet.