Order number: 228876 Sent this to Wickes complaints and got zero back obviously! We recently purchased a complete bathroom suite which has been installed by our own team. First issue was that the parts came from 3 different sources expected on the same day but actually arrived days later with no notification. This caused the fitting team issues which meant further delays. However, although the design was good, when ordering the wall panels the designer automatically added aluminium trim which was inappropriate for the small pipe work sections that needed to be boxed in. Having spent over £450 on parts that were unopened and unused as they were impractical. (Internal & external board joints) We were then told they are non-returnable as they were special order. Never shown the parts in question in store otherwise we would have had them removed from the order. Yes, we were talked through the terms of the purchase but it was not explained that these items were not returnable as they were special order. Boards obviously but trim, really? They were just picked off a shelf in a warehouse, not made to measure. To add insult to injury, the shower door is so flimsy and leaks due to inadequate plastic seals which we have had to retro fit to cure the problem. Not what you would expect from a unit costing £300+ which is of poor quality and a better unit costs a lot less from a bespoke bathroom company. We are not expecting any recourse to our complaint, a sensible reply would be a surprise but just wanted to point out that we find your T&Cs and prices unacceptable. Even the departments manager’s reaction to our questions was disappointing, apparently it’s all out fault for signing the contract. Might have to find out if that is the case in a small claims court. In conclusion, we feel it necessary to point out that we will not be using Wickes for any anything with our other properties and have instructed our builders/maintenance teams that Wickes receipts will not be recompensed.