The worst decision we ever made! If we could give a 0 star we would. We ordered a kitchen on 16th January 2022, and as of today 10th April 2023 we still do not have a completed satisfactory finished kitchen. We decided to go to Wickes and have them carry out all of the work to save us having to find a fitter ourselves and apparently take away the stress of us project managing it ourselves. However, we have a 7-page list of communication which is still ongoing, where we have had to chase, contact the fitters and Wickes etc. This has been one of the most stressful times of our lives and we even got married during this. We ordered in January 2022 and we didn’t receive any contact until March from the fitter who said he wasn’t passed on our information, and they didn’t start any work until May. Our kitchen is approx. 8m2. We also wanted a new laminate flooring throughout the downstairs and a new conservatory floor with stone tiles which was explained to the designer. We have had numerous issues throughout our journey: Below are some but certainly not all of our issues by a long shot! • Initial design from the Cheltenham store, no advise given • Wrong products being ordered by Wickes and sent on multiple occasions • Products not being available the day before the delivery date • Misquotes from Wickes and the fitters, quoted for LVT and not laminate, and ceramic tiles and not stone. Not quoted for plastering or advised that we may need to have the plastering carried out • Delays in starting the fitting after ripping out our current kitchen so we were left without any water and cooking facilities for weeks, having to store our old fridge and freezer in our bathroom • Unsatisfactory fitting and cutting corners on the jobs • People not turning up for the appointments where we had taken time off work • A flood from the pipe in the back of the washing machine so all of the units and flooring had to be taken out, dried and refitted which has since caused problems as the quartz worktop had already been installed so now the units have been reinstalled wonky and the floor not level. We have had a second flood from either the washing machine or dishwasher today (10th April)! • The tap has been taken apart and “fixed” twice but is still not working as new and the fitter walked out and refused to replace it. • The extractor fan has now become loose after having it for installed for 3 months. After inspection from Wickes the fitter has broken one side to fit it in. • Gaps in the flooring where they only removed half of it when we had the flood. • Part of the floor is bouncy in the corner. • Cabinet doors loose and not fitting correctly. We have been in contact with Wickes since June and feel we keep getting fobbed off and bouncing between Wickes and the fitter. It has gotten to the point where we feel we are left in limbo and want to tell others of our experience so you do not make the same mistake we did by using Wickes even if it seems like a good deal they are promoting. The reason for our post is we have had another flood again today!