I wish that I had read the reviews beforehand. Usually I read between the lines with reviews but I should have taken them on face value this time. I ordered my kitchen and bathroom in November 22' and finally 8 months later, the fitter is booked for start of June. They took over £13k for my order and charged me twice for two kitchen appliances which then took an age to organise a return one for a refund. I kept ringing after Christmas and still they were advertising on TV for more business but couldn't fulfil the orders they already had! I lost count of the amount of times that I rang customer services and was usually on hold for over half an hour each time. The only person that was kind and understanding of the situation was Claire at the Lancaster branch. They have zero accountability but are very happy to take your money - I am already anticipating / expecting problems with the fitting and feel extremely anxious - this is not the way a purchase of this value should feel.