the laminated floor I purchased from the York store would not stay together. I called in a expert joiner who showed me that some of the clip edges were not correctly machined . The under manager said they have had a lot returned, but before I was given a refund the manager stopped it and said that I could have shaved the edges to get a refund . I called head office who said go back to the store for a refund and call then if the manager stops it. I have been a customer of wicks for over 30 years over which time I always had good service . Now I will even pay extra to avoid going there.