I wouldn’t buy anything from Wickes ever again! Message number 15 from me below. The radiator was fitted and reported faulty (leaking) in Dec, It was then collected on the 22nd January, so I don’t understand why you are saying it was received on the 6th March? I have been without heating in my kitchen for 4 months of winter, I have health issues and I cannot replace this item until you have refunded. It is now almost 7 wks from the 6th of March that you are saying the agent received the goods back (and I should receive the refund within 6 weeks of that date), so it took you almost 2 months to send to them once you received it from me. This process has taken almost 5 months and I still haven’t received my refund for faulty goods bought from you, not your supplier. Shocking customer service and quality of goods.