I will not use WICKES again owing to them using the appalling delivery service DPD.I have had a week of ringing their customer service about this, only to be fobbed off each with they will contact DPD ,many times and promises of a deliveries all of which have failed, I have asked that senior management now sort out this problem only to be told they can only contact DPD., with same result. Yesterday after so many failures and time wasting , I received a note from DPD saying my delivery HAD BEEN MADE, with a photo of an unknown front door and name of an unknown person who received it, Please WICKES SORT THIS OUT! Be warned if you order online from WICKES you may not receive your “ next day “ delivery we’ll over a week later. Meaning you will waste hours of time waiting for a delivery that never turns up, hours on the phone to customer service being fobbed off with the same answer they will investigate with DPD again and again and again , with no resolution.Unable to start the project you had allocated time for over a week ago. I ASK AGAIN THAT MY COMPLAINT IS ESCALATED TO SENIOR MANAGEMENT. My order number is 664082284.
4 months ago
Wickes has a
1.5
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