Faulty door delivered (very obvious manufacturing faults). Customer service advised it would be a 48 hour turn around on replacement. That sounded fair enough. However it’s actually taking SIX days to replace the door (which was in stock) - delaying ongoing work by a week. Had I ordered the same model door online, Wickes promises next day delivery. Why should it take 6 days for your customer service to deliver the same product? If you sell your customer faulty goods, replacement should be done quickly and efficiently - not take the better part of a week. Incredibly poor customer service compared to competitors.
2 months ago
Wickes has a
1.5
average rating
from
1,693
reviews
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