Wickes messed up my click and collect order for an item they had in stock. They told me they had an issue with their system, and as such I could not get my order.. despite them taking the money for it. Roll forward two weeks, and I still have no product and no refund, despite multiple attempts to get a refund. All e-mails are ignored. Phone calls to customer services 'promise' a refund, but nothing comes. I have had to resort to raising a claim against them using PayPal (thank god I paid with PayPal), as they are simply stringing me along. TLDR Wickes will take your money and take advantage of the fact you are just a small fish in a big pond, knowing you are basically at their mercy for how and when you might recieve your money back. This whole thing has wasted hours of my days, and they don't give a damn. ALWAY pay with PayPal if you can, these grifters will fleece you if any 'issues' are encounter on their end.