However many characters this text box allows, will not be sufficient to explain just how poor the Wickes Customer Experience has been for me. So I will attempt to summarise my appalling new bathroom installation. I am now 19 weeks without a functioning main bathroom. There has been every issue you can imagine, poor design, incorrect and late deliveries, incorrect fitting, poor installation, leaving me with mess everywhere, not collecting incorrect items for weeks, not following their own installation specifications, wrong items ordered, and shocking customer service from almost every single person I have had to deal with. No one seems to care, I have lost count of the escalations I have had to mail/call/raise with the ironically titled Customer Experience teams. When I do receive a response, it’s inadequate and doesn’t address what’s going on. If only I had researched feedback before I took the plunge. I have even tried to make contact with their CEO, in order to get someone to take things seriously. Unsurprisingly, another disappointment and no reply. So, when the prompt here asked me ‘what went wrong with your Wickes installation’ the answer is simple. Everything.