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Anonymous
Not a good experience, ordered a bathroom suite with P shaped bath - See here http://www.wickes.co.uk/Wickes-Priveno-with-Asuni-Right-Hand-Shower-Bath/p/144036#tab-reviews_content First thing to be aware of is that the suite is from a "supplier" not Wickes itself. On the day of delivery the Sink was missing! Was told I had to phone customer service and arrange another delivery. Had to fight to get this delivered within a few days. ( they wanted weeks") The suite itself installed ok (fitted by professionals) and quality is acceptable, until we got to the shower screen..... Firstly they sent a left hand shower seal bath kit for a right handed bath. Again I had to phone customer services, who then put me in contact with the "Kitchen and Bath" customer services so I could arrange for the correct items to be shipped. Again this took another few days to arrive as it comes from the "supplier" not Wickes (which they are keen to point out) Once fitted the shower screen leaks around the hinge. The hinge design seems poor and water can get between the seal and hinge system. I rang the "kitchen and Bathroom" services number who kept me on hold while they rang the "supplier" to see what could be done. They advised there was no answer from the supplier so they said they would email them and get back to me later that day. Needless to say no one got back to me so the next day I called again and the person I spoke to said there was no record of the initial conversation and so asked around the team. She got back to me to advise that the person who was going to call me had gone for the day and that I would be called tomorrow. Needless to say this never happened. So, a lot of clear sealant later and I think it is as good as I am going to get it without assistance from Wickes or the "supplier". Based on my experience and the issues with the shower screen I could not recommend this to anyone. My other tip would be if you choose to by anything through Wickes clarify if the item is supplied by themselves or a "supplier"
8 years ago
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