Since changing Wickes stores to collect and pay they have completley lost the plot. Un-helpful staff who refer competent tradespeople to locate things in their 'laminated book of dreams' instead of real customer service. I will go elsewhere, either a dedicted builders merchant, electrical wholsale, plumbers merchant. Even Toolstation who have a smililar laminated book setup are far more helpful. If I want to flick through a book I will spend my time in Argos. When I want to pick up someting quickly from a building supply chain store it wont be from Wickes anymore. I tried to buy some electrical items (Some cable and sockets) I had a list in my hand. I was told that I need to look up the product codes in their book. I said I know exatcly what I want. The reply was 'look it up in the book' I said I know exatcly what I want. 'but I would have to look up the codes for you' Bad Customer Service. = No more buisness from me. Wickes used to okay. Things change.