Hi, i went to ravenside bexhill wickes at lunchtime today approx 1 pm 28/12/16, part of my purchase were 2 double sockets with usb outlets, at the checkout i found i was charged £12 each for these 8.99 items, in less than a minute i questioned my purchase showing my recipt, the person at the checkout agreed and proceeded to do the refund process, he asked for my personal details which for personal and security reasons i said i prefer not to disclose. he said he would not refund me, i asked for his manager, his manager chris, said he would not refund me, i asked to speak to his manager i was told that would be the area manager and that he would not let me contact him. i asked for customer services and was given their phone number and asked to move aside. i rang customer services who asked to speak to the manager on my phone, after several minutes, (i had been at the checkout for approx 15 minutes by then) i was told by customer services that it was an in store problem and the manager should deal with it, i asked him again whilst on the phone to customer services, he refused. i asked to speak to a manager at customer services, he said there is none avaliable and again that it was an in store problem, i asked customer services to register a complaint, he said again that it is an in store issue, the phone call ended there. i asked the manager how to complain and he said to contact customer services!!! this process had taken approx half an hour and left me overcharged without a refund. why did the manager not refund me? if he had no authorisation why did he not contact his manager? how do i get the overcharged money back? how do i stop this happening again?