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Anonymous
I wish there was a 0 star option. If you're thinking to get a kitchen from Wickes DO NOT BOTHER!!!!!!!! This is the worst customer service ever. 1 month from the kitchen delivery the issue with missing parts have still not been resolved. At no point did anyone from Wickes ask if I've received everything in my order or apologise for the poor service and lack of action in resolving the issue. I have been in store twice and emails back and forth to request for the item to be able to put one of the cupboard together but nothing. No care taken at all. There is no system, no effective communication between staff or their teams as seen. The kitchen quality its nothing to what they have in the showroom. Totally different, and same as IKEA flat pack. But at least IKEA can pack properly their items and you get everything to be able to put the together. For a kitchen that is £13,000 to not get any responses or trying to resolve the issue to ensure customer satisfaction is appalling and disappointing. I was only chased with emails and phonecalls until I purchased the kitchen after that they no longer if you get a kitchen or not as they got the money! Don't waste your time and get stress, it's not worth it. Do your research before!!!
1 week ago
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Wickes has a 1.5 average rating from 1,723 reviews

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