Tried ringing your Chadwell Heath store a few times during the day, no answer at all. Went to store at 8pm today to collect an order. Only one member of staff visible at the customer services desk, unfortunately on the phone, whilst 5 people waiting to be served. Five minutes she came off of the phone and did apologise for the delay. Eventually another member of staff appeared went to a till but was commandeered by the girl dealing with a n other. Yet more delay, took about 15/20 minutes for me to collect my order. This is not thefirst time that I have experienced needless delays.