I have made two orders on line in the past three months. Both orders were for two radiators. In January the first of two radiators ( a towel rail) was delivered only to discover the packaging had been opened and fittings removed. After phones I had to return to the radiator to Bournemouth store to be given a replacement. Meanwhile, the second radiator did not arrive within the 5 working days with a plumber on site to install it. After phones it was finally delivered late. The second order was also for a towel rail (half price in a sale) and a larger radiator. The website stated the Bournemouth store had two towel rails quoted in the the sale in store and ready for collection. I paid online, only to receive a phone call later to say the store had none in stock and I may have to wait for two weeks of more. Fortunately, a few days later I received a text to say that the radiator. And surprise surprise, the promise of receiving the larger radiator within 5 working days elapsed for a second time. Wickes and its supplies make false promises that they cannot deliver on. Very poor service all round