I have never had a worse online ordering experience than with Wickes. 1st attempt I ordered online as the bath I wanted was not available in my local store. Online said the bath was in stock. I proceeded witht the order and was given 6 day delivery turnaround. On delivery day I got a call from my local stor to say they didn't have it in stock. They could get it from another store, but couldn't say when. We had arranged for the bath to be fitted that weekend. Cancelled the order, got a refund and decided to place a click and collect order with one of their other stores that did have the bath in stock. I received order confirmation which said I would get a text in about an hour to confirm the item was ready to collect. About 3 hours later I called to find out what was going on as I was getting ready to go and collect it (about 16 miles away). They said sorry, we do have two in stock but both are damaged. The best thing we can do is refund you. So, back to square one again!! No bath. What I don't understand is why a national company cannot arrange a delivery for someone who had ordered an item online from anywhere other than the local store. Wickes provided me witht the delivery date giving them about 5 days to get my bath to me from wherever they had stock. Shocking customer service!!!!!